Frequently Asked Questions

Customer Care

We’ve got good news and great news. The good news is that we ship across the world and the great news is that we do this in the fastest possible time.

Online shopping for clothing can be a bit tricky. That’s is why we have created a size guide to help you attain the perfect fit.

We have a return policy that makes the sad event of returning an item a breeze. We strive to have your item returned to the distribution center in less than a week.

The fee charged for shipping will only be refunded for customers who have received damaged goods.

Quite often, good things end up in the wrong places. So check your spam folder for our email and if not, then you may login to your account to view your order. If you’re still unsuccessful at this point, then contact our client support.

Depending on the high demand for our products at the time, it could take up to 48 hours to dispatch your order, excluding weekends. So your order could possibly take up to 4 days to be dispatched.

We spend a large amount of money in ensuring that our security is impenetrable. So do not worry, your information is 100% safe with us.

Yes. This is possible, but only in a few days from now, hopefully. We often restock our popular items very quickly, but just as soon as they’re back, they’re gone. So be quick and click!

Yes, you can. After receiving a tracking number and a link through the confirmation email, you can use this link to track the progress of your package. You can also use the tracking number to track it domestically through usps.com, ontrack.com or fedex.com. For international customers, you can use ppxtrack.com to track your order.

Due to a high demand of products, we strive to dispatch orders as soon as possible. Hence, even though it would not be possible to change or cancel an order, you may easily return your item, as long as it is in correspondence with our return policy.

If you have another question