Return and Refund Policy
CANCELLATION, EXCHANGE AND REFUND POLICY
- RETURN/EXCHANGE POLICY
Cancellation: We cannot cancel or change an order once it has been placed. In this case, you can return your items under our Easy Returns Policy once your order has been delivered to you.
If the customer is not satisfied with the purchase and wants to return it within 14 days after delivery, we will ask the customer to send the product back to us (full address will be provided to the customer via email).
When you return your Manners items using the Online Returns Portal, you will receive a tracking number with your return label. Once the package has shipped, you can input your tracking number at Manners site tracking page to see exactly when Manners receives your return.
Our Online Returns Portal is only available for use by our U.S. Domestic customers. International customers can contact us directly for return request through email at: firstname.lastname@example.org.
If you do not have access to your tracking number, you can find the tracking information by accessing the returns portal and entering the Order Number for the return in question.
Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.
Once your return has been processed, you will be issued store credit in the form of a Manners E-Gift Card. The E-Gift Card will be sent to the email used to purchase your order.
During holidays and times of high volume, returns are subject to delays. For receiving store credit for your return, please contact our Customer Care team via the Online Request Form with your Order Number and the name of the item(s) returned along with one of the following:
Proof of postage/return postage receipt
A return tracking number
An RMA number (*if the Online Returns Portal was used to return)
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:
1) Contact our Customer Care team via the Online Request Form.
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
We accept major credit card companies (Visa, MasterCard, Discover, American Express) when processing payment via the Online Returns Portal.
Bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear” (such as Halloween costumes) are also considered Final Sale and non-returnable.
Note: www.mfhstaging.wpengine.com reserves the right of any changes in the return policy. Any changes will be updated on our website.
If your order is canceled for any of the following reasons as given below:
- The item(s) sold out.
- There is a delay in the replenishment of your item(s).
- We are unable to verify your billing information or your billing address does not match the credit card on file for the order.
Then you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
If your order is canceled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.
- HOW CAN I GET MY REFUND?
Our refund policies are simple. You can claim a refund by:
- Send us an email at info@com.
- METHODS OF PAYMENT AND REFUND
We will refund your order to the original payment method, once it has been processed.
- REFUND CYCLE:
The complete refund process normally takes about 15-30 working days from the date of confirmation of refund.